Shipping and Delivery Conditions
Destination / Shipping Rates
The shipping rate is calculated upon order entry. The total freight charges are calculated based on item, weight including package materials, volume and destination postal code and country and will appear at the end of your order list before you submit your order.
With partial or split shipments, the customer pays the total shipment charge, calculated for the complete shipment of the order at the time it was entered, with no additional costs.
We do not ship to freight forwarder addresses.
Restrictions may apply to certain internationally shipped products. In these cases, the customer will receive a notification and detailed delivery instructions either during the order entry process or from a sales representative.
Standard delivery is 7 to 10 business days.
When paying with credit card, please allow at least 3 days from the time of order entry for card verification and packing time. Only after this time will the package be sent using the desired method of shipment.
The estimated delivery date for your order is based on how quickly we can obtain and ship the items. We try to ship complete orders. To provide you with the most expeditious service, we use DHL as our carrier. It is not possible to specify a preferred carrier during order entry.
For orders with multiple items, delivery time is based on deliverable items.
Shipment takes place after we have received a complete payment from you. Acceptable payment methods are credit card, direct banking and advance payment.
If the order has missed the estimated delivery date, it is helpful to review the tracking information.
DHL provides tracking information. In your account you will find the tracking number, links and information you need to track your order.
See more detailed information under your ACCOUNT.