RETURNS / RMA
We strive to do our best for our customers, their orders and shipments. We have therefore established a fair and correct return procedure.
We accept the return of unused, unsoiled and undamaged items in their original packaging delivered to us within 30 days of the invoice date. Items must be in a saleable condition with tags still attached. Items are not returnable if worn, altered or tags removed.
Print and fill out our Return Form and place both the product and form in the return package. Each return form is assigned to a specific return. Please do not combine different orders or shipments in the same box. Please use a secure parcel service to send the package back to our office address. We do not accept C.O.D.’s.
If you received a defective or damaged product and would like to exchange it, you can place a new order for this item in the Webshop. The refund process is separate from that of shipping the new item.
We accept only the return of unused items. Please put the unused item in its original package. It normally takes fourteen (14) days after the estimated delivery date for money to be returned to the account from which you paid. The refund will be deducted from the total depending on the reason for the return and the quality of the returned product.
If you feel you have received the wrong product, please first contact us via e-mail before returning the product.
Items That Cannot Be Returned
We do not accept returns for any customized or special-ordered items, except if the products were damaged. An additional delivery of the customized product is not possible.
We do not send replacement items after a return has been made. Instead, we refund your money and you have the opportunity to order a replacement item from our Webshop.
Please note: Out of hygenic reasons, we are only able to accept unopened mask bags in their original condition as returns